Shipping is free on all orders to customers within Canada
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Most products ship within 24 to 48 hours of placing order.
Taxes
We are registered to collect GST/HST in Canada. Applicable sales taxes (GST/HST/PST where required) will be calculated at checkout and applied based on your shipping address. Customers will see the tax amount before completing their purchase.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail with the details of your order.
Shipment Confirmation:
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Once shipped, your order is typically delivered within 7 days. If you do not receive your order within this timeframe, please contact us at info@playtoys.ca or give us a call at +1(778)358-2148
Want to know about our Returns Policy? Read more on our Returns Policy Page.
Our products are fully compatible with Canadian electric standards and are certified for use in Canada. Our Products operate on standard 120V electrical systems.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to Info@playtoys.ca and we will help you process your returns.
Please contact us at info@playtoys.ca or +1(778)358-2148 in case you need any help.